-We are happy to pay for postage when we send you out your exchanged order; however it is your responsibility to pay for postage when sending your return back to us.
-Please note that your return postage cost will not be refunded – with the exception of items returned and then assessed as faulty. If an order is deemed faulty, we will gladly reimburse the return postage up to a total of $10.00. To be reimbursed the receipt for the cost of postage MUST be included when you send the garment back.
-We are only able to process refunds by the method of original payment.
-A direct exchange can only be made if the new garment is to the exact value of your original purchase. If you have requested a replacement which is of a different value, mail the item back to us following the RETURNS PROCEDURE above, we will refund the cost of the garment and we ask you to please make another new purchase on the website for the replacement item.
-Please note that NO Returns or Exchanges can be made in person at any store or the warehouse.
-Any questions or requests regarding Returns please do not hesitate to contact email@example.com or call 5519 6888 Business hours Monday to Friday and we will happily assist in your enquiry.